How we work

Customer Call/Inquiry: The process begins when a customer contacts the company via phone, email, website form, or in-person visit.

Information Gathering: During this initial contact, the company representative collects basic information about the customer’s needs, such as the type of service required, the scope of the job, location, and any specific concerns or preferences.

Scheduling a Consultation: The company schedules a site visit or a detailed consultation with the customer to assess the situation in person if needed.

Site Visit/Assessment: A qualified technician visits the site to evaluate the electrical system, diagnose issues, or assess the scope of new installations. This step may involve inspections, measurements, and discussions with the customer.

Quotation/Estimate: Based on the assessment, the company provides a detailed quote or estimate, including costs for labor, materials, and any additional services. The timeline for the project is also discussed.

Customer Approval: The customer reviews the quote/estimate and gives approval to proceed with the work. Any necessary contracts or agreements are signed.

Scheduling the Work: Once approved, the company schedules the work at a time convenient for the customer.

Preparation: The company prepares for the job by procuring materials, assembling a team, and ensuring all necessary tools and equipment are ready.

On-Site Work: The team arrives on-site to begin the work. This could include installations, repairs, or maintenance tasks. The company ensures that the work area is safe and that all tasks are performed according to industry standards and local codes.

Quality Control: During the work, the company monitors progress and quality, making sure everything is done correctly and efficiently. Any unforeseen issues are addressed promptly.

Final Inspection: After completing the work, a final inspection is conducted to ensure everything meets the required standards. This may involve testing electrical systems, verifying installations, and ensuring that all safety measures are in place.

Customer Walkthrough: The technician may walk the customer through the completed work, explaining what was done, demonstrating how to operate new installations, and addressing any final questions.

Invoicing: Once the work is completed and inspected, the company provides an invoice for the services rendered. Payment terms and methods are discussed with the customer.

Payment: The customer completes payment according to the agreed-upon terms.

Customer Feedback: The company may follow up with the customer to gather feedback on the service provided and ensure satisfaction.

Ongoing Support: The company offers ongoing support for any issues that may arise after the work is completed, such as warranties on parts and labor, and scheduled maintenance if applicable.

Building Long-Term Relationships: The company may offer maintenance plans or reminders for future services, aiming to build long-term relationships with customers.

Project Documentation: The company maintains records of the work completed, including contracts, invoices, and any permits or inspection reports.

Customer Records: The customer's service history is documented for future reference, which can help in providing personalized service in the future.